Diego - Technical Lead with 8+ years in technical support and data analysis

Provided multilingual technical support across regions, creating KPIs and documentation to streamline processes and ensure quality service.

Built dashboards and automated reports using Power BI, Python, and DAX, supporting business strategy and customer engagement improvements.

Led and trained technical teams, including onboarding new agents and supervising support for high-profile clients.

Managed livestreams and hardware/software setups for church services, increasing production efficiency.

Optimized delivery workflows and coordinated park operations, ensuring safety and timely service.

Providing technical support for Samsara's global fleet tracking system., Supporting Uber's Business department through multiple channels, including WhatsApp, email, and phone., Collaborating with global stakeholders to standardize escalation processes and reduce backlog.,...

Partnering with startup clients to develop data dashboards, clean datasets, and optimize business decisions., Building custom Power BI visualizations and automated reports using Python and DAX., Consulting on performance metrics to guide customer engagement strategies., Providing side-by-side...

Overseeing livestream productions 3x per week, managing software, hardware, and talent coordination., Implementing systems to track engagement and improve production efficiency.

Managing park operations and technical maintenance., Leading a six-month development of a new attraction, aligning engineering, budgeting, and team planning., Creating schedules for live events, maintenance activities, and regular park operations., Working under pressure to ensure the safety of all...

Improving delivery coordination by analyzing bottlenecks in logistics workflows., Strengthening supplier relationships to ensure faster shipment turnaround.