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Competencies
Demonstrated experience with Human resources.
Demonstrated experience with Customer service.
Demonstrated experience with Sales.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Outlook.
Education
Languages
Experience
Quality Analyst
Monitoring and auditing of processes stipulated by the client, Delivery of reports, Training and certification of new groups, General user support mainly in USA, Jamaica, Las Vegas of India, Attendance at meetings with the teams, Determine possible courses of action to avoid repetitive behaviors that affect the customer service process, Presentation of detailed reports with general contact reasons for the assigned teams.
Sales advisor
Cross-selling and customer service, Answering calls about billing, Technical support, Payment agreements, Payment collection, Sale of AT&T internet products, uverse tv television, direct tv, and cell phone plans, Confidentiality of information and handling of calls in English.
Human resources analyst
Support human talent with calls for interview appointments, Keep personnel files updated with their contract, notice, authorization of discounts, manual of functions, and all documentation up to date, within 5 business days following the signing of the contract, Updates and records in the personnel files, vacations, breaks, permits, absences and other information related to the company's personnel, Participates with the Recur coordinator.
Hiring and social security analyst
Confirmation of work references of personnel hired on a mission, Verification, filing, transcription and collection of disabilities, Monitoring of Eps portfolio, Monitoring of disabilities, Follow-up on special cases (includes work accidents and disabilities greater than 180 days), Obtaining laboratories at the national level for the preparation of occupational medical examinations for entry, Scheduling of medical examinations in cities other than Bogotá, Recording.
Social security analyst
Management of filing, transcription, realization of accounts receivable, rights of petition before entities, conciliation, Presentation of reports to ugpp, real and presumed portfolio, and other functions associated with the area of large clients such as Sodexo sas, baxter, Latam Airlines, volume of more than 2000 disabilities, contacts in eps.
HIRING ASSISTANT
Prepare the employment contract, clauses, records, affiliations, cards, receive new workers and ensure the signature of all the documents established for the formalization of contracting, Carry out all affiliations, inclusions or modifications to social security entities, Collection of disabilities and filing of the same, presumed and real portfolio, Receive and send correspondence, Make payroll income updates for their respective mass payment approx.
Human Resources Analyst
Support the company's Recruitment and Selection processes at the national level, Support the welfare activities and training carried out in the Department, Support the implementation of the procedures of the Human Management process, Prepare certifications and process personnel requests (severance withdrawals, liens, payroll stubs, certificates of Social Security Payment etc.), In charge of the hiring and termination processes of the collaborators.
In House Salitre Magico Park
In-house Salitre Mágico park and Cici Aqua Park handling mass hiring between 50 and 70 workers per week of different positions, profiles and salaries, Sending medical orders, Opening a payroll account, Disciplinary measures (charges, sanctions for drunk driving, late arrivals, etc.), Affiliation eps, ccf, arl, afp, Payroll of 400 to 500 employees, Receipt of disabilities and verification for recovery, news, withdrawals, settlements, payroll deductions, labor certifications.
Account executive
In-house Salitre Mágico park and Cici Aqua Park handling mass hiring between 50 and 70 workers per week of different positions, profiles and salaries, Sending medical orders, Opening a payroll account, Disciplinary measures (charges, sanctions for drunk driving, late arrivals, etc.), Affiliation eps, ccf, arl, afp, Payroll of 400 to 500 employees, Receipt of disabilities and verification for recovery, news, withdrawals, settlements, payroll deductions, labor certifications.
SOCIAL SECURITY ASSISTANT
Contract management, Social security payment, Settlement of news, Receipt of documentation, Generation of contracts, Collection accounts, Disabilities, Recoveries, Presumed portfolio, Affiliations, Payroll verification, Account opening, Delivery of endowment, Income and withdrawals from ARL, Payment of PILA, Payroll news, Management and legalization of contracts with suppliers and external contractors.
INTEGRAL CUSTOMER SERVICE ANALYST
Customer service - Integral Analyst Part Time, Identify the requirements of users and companies regarding financial benefits, disabilities, collections, recoveries, filing of maternal and paternal licenses, denial letters, loading of payments, filing of tutelas and Pqr, authorizations for medications and surgeries, ctc, Adequate management of the tools for the performance of daily work.
ASSISTED WORKSHEET OPERATOR
Provide in a timely manner and complying with the quality parameters requirements requested by users regarding Assisted worksheet for settlement of social security contributions, Attend to the different procedures and requests of the companies, Retention and loyalty management to users, Review and control, of the offices assigned as travel and management of allowances, Direct transfer of money from the subsidized regime to the ips of municipalities at the national level of the c.