Diego Saavedra

Moderated and reviewed real-time messages on Messenger, ensuring compliance with content standards and policies., Identified and removed inappropriate content, spam, and abuse., Participated in training sessions to stay updated on policies and procedures., Contributed to process improvements through feedback and suggestions., Escalated sensitive issues to supervisors or specialized teams when necessary.

Identified customer needs and offered persuasive solutions, exceeding sales targets and achieving recognition as a Top Performer., Provided exceptional customer service by resolving inquiries and issues, ensuring a positive experience in every interaction., Proactively addressed complaints and problems, ensuring quick and satisfactory resolutions., Supported the supervisor in training and assisting the sales team, contributing to the achievement of team goals.

Supported the team in organizing and executing daily tasks for each operator, ensuring tasks were completed efficiently and on time., Managed the continuous update of company content to ensure accuracy., Handled social media management, maintaining an active presence and responding to customer inquiries., Generated reports on team activities, providing detailed data on performance and results., Ensured that all files and databases were organized, up-to-date, and easily accessible.

Led the initiative to reduce carbon emissions in compliance with Colombian regulations, resulting in a significant reduction in carbon tax liabilities., Developed safety guidelines and internal regulations for field staff and transportation personnel, achieving a 98% reduction in infractions., Managed the planning, organization, and optimization of HSEQ activities, improving administrative processes and ensuring timely report submission., Organized and streamlined SharePoint databases for efficient information access across departments., Analyzed compliance data, developing improvement strategies that resulted in a 92% reduction in internal transportation violations., Supported the administrative HSEQ team by generating management reports and continuous improvement strategies.

Led the Health, Safety & Environment (HSEQ) department, increasing training offerings by 50% for plant staff., Implemented ISO 14001 strategies in the production process, promoting corporate social and environmental responsibility., Delivered training on best manufacturing practices and SST measures, enhancing staff commitment to safety and quality., Supervised the use of personal protective equipment, developing continuous improvement strategies to ensure employee safety and well-being.