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Customer Service & Sales Supervisor with 5+ years in client-focused industries
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Competencies
Delivered high-level customer service and de-escalation in financial and sales contexts.
Performed sales activities for financial services and managed sales projections.
Managed inventory levels and participated in stock control in retail and kitchen settings.
Participated in continuous process improvement initiatives to enhance customer service efficiency.
Provided bilingual customer service in Spanish and English in high-paced environments.
Education
Languages
Summary
Experienced customer service supervisor with expertise in sales, inventory, and process enhancements across financial and retail sectors.
Key Achievements
- Supervised customer service teams at CONCENTRIX WILCORP, handling financial and sales support
- Managed inventory and contributed to process improvements in fast-paced environments
- Provided high-level bilingual customer service and sales support at EQUIFAX
Experience
Customer service supervisor
Customer service related to finances, De-escalate situations with customers, Assist agents on their inquiries, Participate on constantly improving processes, Make sales projections, Customer service in sales, Managing inventory, Collaborate in the kitchen
Seller and inventory manager
Sales and order processing, Participate actively in problem solving, Customer service, Inventory management
Customer service and sales representative
High-level customer service, De-escalate situations with customers, Selling financial services, Bilingual fast-paced customer service