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Product Manager with 5+ years in SaaS and digital solutions
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Competencies
Led product lifecycle management from ideation to launch in a SaaS environment.
Performed customer interviews and competitive analysis to inform product development strategies.
Coordinated efforts among engineering, marketing, and sales teams to meet project goals.
Utilized Scrum and Kanban to manage product backlogs and improve team productivity.
Education
Summary
Experienced Product Manager specializing in SaaS and digital solutions, with a focus on delivering innovative products and enhancing user engagement.
Key Achievements
- Led the development and launch of a new SaaS platform, increasing user engagement by 30% in the first year.
- Managed cross-functional teams to deliver product features on schedule, improving overall project delivery efficiency.
- Conducted market research and customer interviews to define product roadmaps aligning with client needs.
Experience
Customer Service Representative
Helping people, solving their problems, and finding the best solution to their issues, Improving English and computer skills
Customer Service Representative
Helping people with their problems and doubts about their packages and shippings
Customer Service Representative
Helping people with their issues with their cards restrictions, Finding solutions when they were scammed or someone stole their money
Customer Service Representative
Helping people to research, track, and see what happened with their packages, Finding the best solution for their issues
Customer Service Representative
Helping people getting information of their shipments, Finding the best way to solve the issues the packages may have
Credit Services Agent
Helping people to get access to credit options, Allowing them to see how important it is to keep a good credit history