Experienced Product Manager specializing in SaaS and digital solutions, with a focus on delivering innovative products and enhancing user engagement.
Led product lifecycle management from ideation to launch in a SaaS environment.
Performed customer interviews and competitive analysis to inform product development strategies.
Coordinated efforts among engineering, marketing, and sales teams to meet project goals.
Utilized Scrum and Kanban to manage product backlogs and improve team productivity.
Innovative Contact Solutions
Helping people, solving their problems, and finding the best solution to their issues, Improving English and computer skills
Conduent Business de Guatemala
Helping people with their problems and doubts about their packages and shippings
Transactel (Telus international)
Helping people with their issues with their cards restrictions, Finding solutions when they were scammed or someone stole their money
FEDEX CANADA
Helping people to research, track, and see what happened with their packages, Finding the best solution for their issues
High School diploma
Bachelor in Education
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