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Customer Service & Operations Professional with Bilingual Expertise
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Competencies
Experience in handling customer inquiries, resolving issues, and assisting clients in bilingual environments.
Effective in managing incoming calls, clarifying doubts, and conveying information clearly in bilingual settings.
Involved in cash flow management and report generation to support daily business operations.
Adapted to different roles including customer service, order processing, and administrative tasks.
Bilingual proficiency in Spanish and English utilized in customer-facing and operational roles.
Education
Languages
Summary
Bilingual customer service and operations professional with experience in client support, order processing, and administrative tasks across diverse industries.
Key Achievements
- Handled vehicle policy reviews and quotation inquiries at STAFF BOOM PERÚ.
- Managed daily cash flow and prepared operational reports at LA BODEGA VERDE.
- Answered U.S. customer calls, resolving issues and providing assistance at KONECTA LATAM.
Experience
Bilingual customer service representative
Review of vehicle policies in CA and MI., Collection management and assistance to brokers regarding quotations.
Receive orders and prepare beverages based on coffee and other ingredients., Perform cash flow on a daily basis and make reports to immediate bosses.
Bilingual receptionist
In charge of answering incoming calls from U.S. customers., Aimed at resolving problems, doubts, inconveniences and complaints or clarifying doubts and questions.