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Din
NOC/SOC/Help Desk Supervisor with over 10 years in Network Security and IT Operations
Video resume
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Competencies
Extensive experience in designing, monitoring, and maintaining complex network infrastructures.
Proficient in threat detection, vulnerability analysis, and implementing security protocols.
Skilled in troubleshooting diverse hardware and software issues for enterprise clients.
Capable of managing and optimizing telecommunication systems for large-scale operations.
Education
Languages
Summary
Dedicated IT professional with over a decade of leadership in network management, cybersecurity, and technical support, ensuring optimal system performance and security.
Key Achievements
- Led technical teams to maintain 99.9% network uptime and security at multiple organizations.
- Implemented threat mitigation protocols reducing security incidents by 30%.
- Supervised and optimized network infrastructure supporting global airline operations.
- Directed cybersecurity risk assessments and vulnerability management for government agencies.
- Provided remote technical support ensuring seamless user experience across enterprise environments.
Experience
NOC / SOC / Help Desk Department Supervisor
Ensuring optimal network uptime and performance through effective supervision of operations and incident resolution., Leading the technical team to maintain a secure and stable infrastructure, overseeing network, application, and server environments., Guaranteeing service continuity, strengthening cybersecurity measures, and ensuring high levels of customer satisfaction through proactive and efficient management.
NOC / SOC / Help Desk Supervisor
Monitoring network infrastructure and leading the resolution of technical issues related to server access, email systems, web interfaces, security cameras, laptops, desktops, Oki printers, AS400 systems, telephone exchanges, and LAN/WAN networks., Overseeing daily operations to ensure system reliability, security, and performance across all platforms.
Senior IT Specialist – Department of Technological Security and Government Threats & Vulnerabilities
Identifying, analyzing, and mitigating cyber threats and system vulnerabilities within government technological infrastructure., Overseeing security protocols, conducting risk assessments, and implementing preventive measures to ensure data integrity, system resilience, and compliance with national cybersecurity standards.
NOC Agent – Night Shift, Copa Airlines
Providing technical support and solutions to company personnel and monitoring the network infrastructure of Copa Airlines across all airport locations worldwide., Ensuring uninterrupted connectivity, identifying and resolving incidents promptly, and maintaining operational continuity during overnight hours.
Telephone Technical Support Agent
Providing remote technical assistance to company clients, including email configuration, user account unlocking, and troubleshooting of Windows interface issues., Ensuring timely and effective resolution of technical incidents to maintain client satisfaction and system functionality.
Skills
Video Transcript
Din gomez
Good day, my name is Dean Gomez. I am 42 years old. I have two kids. What I like to do is play soccer, work a lot. Well, regarding the possession, like I explained before, I have a free experience working with pods, not so far moved for less. So basically I have good knowledge about the project and things like that. Oh well, very wonderful.
Din gomez
Good day, my name is D'Anguames, I like to work hard and looking for another job, so the life is really tough right now and I'm looking for another job to see how I can increase my salary or something like that. Basically, I don't have that much to say, only that I would like to work at MassFo. Thank you.