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Dionicia
Customer Service Specialist with 7+ years in call centers
Video resume
Customer service
I worked in call Center over seven years, making inbound and outbound calls, trobleshouting and scheduling Onsite visit for the engineers and customers.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support, troubleshooting, and scheduling in fast-paced call centers.
TroubleshootingIntermediate
Assisted clients and engineers with technical issues over the phone.
Communication SkillsAdvanced
Communicated effectively with diverse customers and internal teams.
Scheduling and CoordinationIntermediate
Scheduled onsite visits and coordinated between clients and technical staff.
Summary
Experienced call center agent with over seven years supporting clients through inbound and outbound communication, troubleshooting, and scheduling. Proven ability to adapt across companies and roles.
Key Achievements
- Accumulated over seven years of experience handling inbound and outbound calls
- Supported troubleshooting and scheduling onsite visits for engineers and clients
- Performed roles in multiple companies including HP, Sykes, and Balor Global, demonstrating adaptability
Skills
Customer ServiceTroubleshootingCommunication SkillsScheduling and Coordination
Published on CazVid - Jul 3, 2025