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Dishaundra
Customer Service and Sales Specialist with 5+ years in Retail and Insurance
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Competencies
Provided solutions-oriented customer support, handling challenging interactions effectively.
Engaged with prospects through consultative questioning and rebuttals to objections.
Maintained professional communication in customer service and sales roles.
Promoted collaborative relationships with teammates and clients to foster trust.
Handled challenging and angry customers with solutions-focused strategies.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service and sales roles across retail and insurance sectors, recognized for delivering exceptional customer experiences and fostering team collaboration.
Key Achievements
- Consistently delivered world-class customer experience across multiple roles
- Promoted collaborative, client-focused relationships among team members
- Handled challenging customer interactions with solutions-oriented approaches
Experience
Executive Virtual Assistant
Customer Service Representative | Sales Representative
Guaranteed world-class customer experience throughout every call;, Promoted collaborative and client-focused relationships among my teammates;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking...
Customer Service Representative | Sales Representative
Guaranteed world-class customer experience throughout every call;, Promoted collaborative and client-focused relationships among my teammates;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking...
Sales Representative
Cold calling and qualified prospects;, Handled challenging and angry customers; solutions oriented while adhering to company processes;, Engaged with prospects in a consultative manner by asking practical probing questions and provided effective rebuttals for every objection presented.