This is my profileContact via CazVid
Divine
Customer Service Representative with Extensive Call Center Experience
Video resume
Contact
Competencies
Provided customer support through inbound calls, ensuring customer satisfaction and issue resolution.
Communicated effectively in English, facilitating clear interactions with clients and team members.
Demonstrates ability to work efficiently from a remote location with necessary tools and internet connectivity.
Has access to reliable internet and necessary technology for remote call center activities.
Education
Summary
Experienced customer service representative from Nigeria seeking remote inbound call center role.
Key Achievements
- Gained experience as an inbound call center agent providing customer support
- Ensured effective communication by speaking fluent English and maintaining reliable internet access
- Expressed readiness for remote work and demonstrated proactive attitude towards employment opportunities
Experience
Client Relations & Photography Operations Support
Provide virtual assistant and operations support for an international photography business based in Canada., Handle client inquiries, email communication, consultation follow-ups, and appointment coordination., Support email marketing campaigns, client communication workflows, and business record keeping using Sprout Studio., Assist with social media management, content scheduling, audience engagement, and promotional campaign support., Maintain organized client records and collaborate remotely with the business owner to improve workflow efficiency.
Head of Customer Support
Support hospitality operations and customer service coordination for serviced apartments., Handle apartment bookings, guest inquiries, follow-up communication, and client service support., Coordinate apartment monitoring, maintenance communication, and operational support activities., Manage social media activities, content posting, promotional support, and online brand visibility., Collaborate with team members to improve service efficiency and guest satisfaction.
Virtual Assistant
Provided administrative and operational support to the Managing Director of a serviced apartment business., Managed customer inquiries, scheduling, business communication, client follow-ups, and booking support., Maintained professional communication with clients and stakeholders in a fast-paced operating environment., Supported day-to-day business operations and contributed to customer satisfaction.
Content Creator & Social Media Support
Created engaging video content and social media reels to support brand visibility and audience growth., Worked with scripts while adapting content concepts to improve engagement and storytelling quality., Supported content planning, creative campaign execution, video editing, and visual content design using CapCut and Canva.
Online English Language Teacher
Teach English language lessons to Russian learners through online conversational practice sessions., Support grammar, vocabulary, pronunciation, listening, and confidence-building across different proficiency levels., Build strong communication and interpersonal relationships with students through structured, adaptable lessons.