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Customer Service Specialist with diverse retail and hospitality experience
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Competencies
Provided direct customer support, managed complaints, and maintained service quality
Processed orders using tablet systems and managed online and delivery orders
Utilized active listening, empathy, and problem-solving to address customer needs
Coordinated with kitchen staff and supported catering/event operations
Handled basic administrative tasks such as maintaining cleanliness and supporting operations
Education
Languages
Summary
Dedicated professional with comprehensive experience in customer service, order management, and team collaboration in hospitality settings.
Key Achievements
- Managed multiple online, takeout, and delivery orders effectively at Mains Street Tacos
- Handled customer complaints and provided solutions, ensuring customer satisfaction
- Supported event operations and contributed to operational efficiency
Experience
Cashier & customer Service
Order Entry using Tablet Systems, Direct customer service, Payment processing, Coordination with the kitchen team, Handling complaints and resolving issues, Maintaining cleanliness and presentation of the service area, Support with catering/event operations, Managing online/takeout/delivery orders,...