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IT and Sales Specialist with 5+ years of technical and client support experience
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Competencies
Involved in managing and supporting Cisco Data Center products and solutions during pre-sales activities.
Provided assistance to clients in fraud cases and supported escalation handling at Sitel Group.
Managed sales processes and key accounts, focusing on Microsoft cloud migration projects.
Advised on cloud migrations to Azure, developing pipeline and forecast strategies.
Proficient in Microsoft 365, Office 360, with fundamental certifications in Microsoft Azure.
Education
Languages
Summary
Experienced in managing Cisco Data Center solutions, supporting client escalations, and leading sales initiatives for cloud migration projects. Skilled in customer support, technical design, and account management.
Key Achievements
- Managed Cisco Data Center solutions including Hyperflex, Nexus, and UCS for pre-sales support
- Supported clients in fraud processes at Capital One, ensuring timely resolution
- Led sales and account management efforts for Microsoft Azure cloud migrations and project closures
Experience
Pre-Sales Data Center Engineer
In charge of managing Cisco Pre-Sales specifically in Data Center solutions such as; Hyperflex, Nexus, UCS, etc., In charge of managing the initial process of sales and carrying out quotes for equipment and solutions., Support with designs on Cisco solution.
Customer Service Representative
Help clients with fraudulent processes., Support level 1-2 associates with escalations., Multitasking, helping the client during the call, and clarifying the doubts of colleagues through chats.
Microsoft - Partner Connection Manager - Caribbean Region
Sales management focused on teamwork with business partners to close Microsoft projects., Management of key accounts and advice for migrations to the cloud (Azure) in order to increase productivity., Development of monthly, quarterly, and annual pipeline/forecast focused on meeting established goals.