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Djephson

Sales & Customer Service Rep with 3 years core experience in client management

Video resume

Sales person/ customer service representative
I've acquired experience in sale from my last job. At FixTman ,a US based company wich is my last job, I was the point of contact between the client,the staff management and the technicians. For example whenever I received an order I had to answer the customer via txt within one minute and give the customer 3minutes to answer if not, I had to call to tell him I received the order,I had to ask the customer few questions if the details in the order was incomplete,give the customer the price of the order,certified if the customer would like to go any further with the order and finally give the customer the technicians availability that is assigned for the job and the time frame.

Contact

New York, New York, United States
Open to remote
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Competencies

Customer CommunicationAdvanced

Handled real-time customer interactions via text and call, ensuring timely and accurate information exchange.

Order ManagementIntermediate

Processed customer orders, verified details, and coordinated with technicians to meet service time frames.

Client CoordinationAdvanced

Acted as liaison among clients, technicians, and management to facilitate seamless service delivery.

Communication SkillsAdvanced

Effectively communicated with clients using multiple channels, including text and calls, to ensure clarity and satisfaction.

Problem SolvingIntermediate

Asked clarifying questions to resolve incomplete order details and ensured customer needs were met.

Summary

Dedicated individual with extensive experience in customer engagement, order processing, and team coordination within a US-based service environment.

Key Achievements

  • Acted as primary point of contact for customer orders at FixTman, managing communication between clients, staff, and technicians.
  • Consistently responded to customer inquiries within 1 minute via message, demonstrating quick response skills.
  • Managed order details, clarified client needs, provided pricing, and coordinated technician availability.

Skills

Customer CommunicationOrder ManagementClient CoordinationCommunication SkillsProblem Solving
Published on CazVid - May 17, 2026
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