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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with team leadership.
Demonstrated experience with conflict resolution.
Demonstrated experience with problem solving.
Demonstrated experience with customer relations.
Education
Languages
Summary
Professional profile
Experience
Customer Service Specialist and SME
Provided customer support and resolved service-related queries in a fast-paced environment.. Served as a subject matter expert, supporting team members with process guidance and escalations.. Maintained quality service standards while handling customer issues professionally and efficiently.. Assisted with knowledge sharing, troubleshooting, and improving customer experience outcomes.
CSR & 2IC (second in charge)
Customer Service. Sales. Meeting targets. Communication. Problem-solving. Conflict resolution. Answering inquiries. Resolving complaints. Processing orders. Providing support, including feedback. Product promotion. Store management, including cash control And Roaster. weekly reports on store performance
CSR
Customer Service. Sales. Meeting targets. Communication. Problem-solving. Conflict resolution. Answering inquiries. Resolving complaints. Processing orders. Providing support, including feedback. Product promotion. Store management, including cash control
Store Host and CSR
Welcoming Customers. Manage store Queue. Addressing customer enquiries
Agent
Inbound call centre. Handling customer queries. After sales service. Customer support
Personal Trainer
Managing Total Group Restaurants. New stuff training. Cash management. weekly reports
Forcourt Manager
Managing Total Group Restaurants. New stuff training. Cash management. weekly reports