Over 8 years of experience in customer service, sales, and risk analysis, with a passion for technology and continuous growth.
Provided multi-channel support, resolving customer issues effectively for companies like Amazon and Target.
Conducted outbound prospecting, qualifying leads, and closing deals in SaaS and telecommunications sectors.
Delivered live demo presentations to showcase platform features, supporting sales efforts.
Analyzed customer transactions to detect and prevent fraud at Remitly.
Remitly
Analyzed customer transactions to detect and prevent fraud., Assisted customers with compliance and security-related inquiries.
TopProz
Conducted outbound prospecting and lead qualification for a SaaS tool., Introduced and pitched the product to potential clients via cold calls and emails., Conduct live demo presentations to potential clients, showcasing the platform's features and benefits., Provide customer support and onboarding assistance for new users.
Concentrix Nicaragua
Managed inbound and outbound sales, closing high-value deals., Engaged in B2B sales, handling prospecting and appointment setting., Conducted outbound prospecting and lead qualification for a SaaS tool.
Ibex Global Nicaragua
Provided customer support and issue resolution via multiple communication channels.
Law Degree
Advanced English Level
High School Diploma
Utilized CRM tools, Microsoft Office, and AI management tools to support various operational tasks.
Accedo Technologies
Assisted customers with orders, payments, and product inquiries.
Financial Institution - Kuiki Credit
Instacredit
Grupo Monge