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Bilingual Customer Support Specialist with 4+ years in financial and service sectors
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Competencies
Applied critical thinking and multitasking skills to manage customer inquiries and provide professional support.
Resolved technical issues across platforms such as Instacart, Cash App, and Zwift, ensuring seamless user experience.
Managed escalated cases by coordinating with internal teams to deliver prompt and effective solutions.
Created and updated FAQs and support resources to improve customer self-service options.
Delivered bilingual customer support, ensuring clear communication in both English and Spanish.
Education
Languages
Summary
Experienced in providing professional support across multiple platforms and industries, with a focus on financial and hospitality services.
Key Achievements
- Provided bilingual support across multiple platforms, resolving technical issues and guiding users.
- Handled escalated customer cases, collaborating internally to ensure resolution and improve service.
- Contributed to knowledge bases by developing FAQs and documentation in two languages, enhancing self-service accessibility.
Experience
RECEPTIONIST
CROUPIER AND HOST
BILLINGUAL ADVOCATE - EQUIFAX
BILLINGUAL ADVOCATE - INSTACART, CASH APP AND ZWIFT
Customer Support and Issue Resolution - Provided exceptional bilingual support to customers via chat, email, and phone, addressing inquiries and resolving issues related to orders, payments, and account management efficiently and professionally., Multi-Platform Assistance - Delivered comprehensive support across multiple platforms (Instacart, Cash App, Zwift), ensuring a seamless user experience by troubleshooting technical issues and guiding users through platform-specific processes., Escalation and Feedback Management - Handled escalated cases by collaborating with internal teams to ensure timely resolution while gathering customer feedback to improve service quality and product development., Knowledge Base Contribution - Developed and updated FAQs and support documentation in both languages, enhancing the accessibility of self-service resources for users.