Donney - Customer Service with 2.5 years in BPO industry

Santiago de Cali, Valle del Cauca, ColombiaRemoteen

Gained 2.5 years of experience as a customer service representative and trainer in the BPO industry

Led training initiatives to enhance team skills and service quality

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service representative and trainer in the BPO industry, committed to delivering quality support and fostering team development.

Provided consistent customer support, demonstrating dedication and willingness to learn

Customer ServiceIntermediate

Handled customer inquiries and issues, ensuring satisfaction and effective communication.

Training & DevelopmentIntermediate

Conducted training for new hires and team members to improve service delivery.

Communication SkillsIntermediate

Communicated effectively with customers and team members to ensure clear understanding.

AdaptabilityIntermediate

Adjusted to evolving client needs and workplace environments within the BPO setting.