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Customer Service Assistant
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Competencies
Proficient in managing schedules, correspondence, and daily operations to ensure organizational efficiency.
Experienced in handling client inquiries, improving client relationships, and supporting business growth.
Skilled in data entry, report preparation, and maintaining accurate digital records.
Effective in maintaining clear communication with teams and clients using various digital tools.
Education
Languages
Summary
Dedicated professional with over 7 years of experience in office management, customer service, and data handling. Adept at streamlining workflows, managing schedules, and fostering effective communication to support organizational success.
Key Achievements
- Enhanced workflow efficiency by managing email correspondence and appointment scheduling at SUMINISTROS Y SERVICIOS SB.
- Streamlined daily operations and financial processes, including accounts payable/receivable, at PLASTIFER SEGURIDAD.
- Prepared comprehensive weekly business reports, improving data accuracy and decision-making.
- Maintained clear communication channels, ensuring seamless coordination between teams and clients.
Experience
Customer Service Assistant
Managed email correspondence and appointment scheduling for key clients, improving workflow efficiency., Handled data entry, prepared weekly business reports, and maintained accurate digital records., Provided client support via phone, email, and chat, increasing customer satisfaction by 24%., Created and maintained Standard Operating Procedures (SOPs) for customer service and billing operations., Conducted market and product research to assist in client proposals and service improvement.
Administrative Assistant
Coordinated daily operations and managed executive calendars using scheduling software., Oversaw accounts payable/receivable, invoice generation, and online purchasing., Maintained clear communication with clients and vendors, ensuring smooth business relationships., Supported event planning and travel arrangements for management and clients., Assisted in document preparation and internal reporting for business performance tracking.