Dedicated professional with over 5 years in customer service, technical support, and sales. Skilled at resolving client issues, supporting technical operations, and driving customer retention strategies across diverse industries.
Delivered excellent customer service across multiple platforms, handling diverse client inquiries and ensuring satisfaction.
Provided technical assistance for Fedex-related services, troubleshooting issues, and managing documentation for international shipments.
Engaged with existing customers to understand needs, resolve issues, and identify opportunities for upselling and cross-selling.
Managed customer interactions via calls, emails, and chats, demonstrating strong problem-solving and interpersonal skills.
TELUS
Telephone customer service and tech support for Fedex account, Management of documentation for international services, Resolution of doubts and queries.
24/7 CxIntouch
Managing incoming and outgoing calls to resolve customer queries for the Airbnb account, Resolution of problems and attention to incidents, Support and management of the company's email and chats.
Transactel SA
Engaging with existing customers to understand their needs, Resolving issues and preventing cancellations, Identifying opportunities to upsell or cross-sell products and services.
High School Degree
Discover other professionals with similar experience
