Experienced professional in customer service, team supervision, and operations in diverse work environments, with proven ability to lead and improve support functions.
Extensive experience providing customer support and client engagement across various companies.
Supervised and managed operational activities in support and contact center environments.
Trained staff and managed personnel to ensure high service quality and effective workflows.
Conducted quality assessments and maintained service standards in customer support settings.
JustPoint Law
JustPoint Law
JustPoint Law
Allied Global Guatemala
Icon Solutions
Everise Guatemala Limitada
Licenciatura en Ciencias Jurídicas y Sociales
Secretaria y Oficinista
Proficient in using Windows OS, Outlook, PowerBi, and Workday for daily operations and reporting.
Everise Guatemala Limitada
Dirección General de Aeronáutica Civil
ACS BPS Sociedad Anónima
Guatemala Contact Services Company S.A. (24/7 Customer)