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Customer Service Specialist with 3+ years in healthcare and tech industries
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Competencies
Effective bilingual communication in English and Spanish in healthcare and customer service settings.
Proficiency with CRM tools and customer support software facilitating efficient multi-channel service.
Rapid resolution of issues and conflicts across diverse customer service scenarios.
Maintained high standards of confidentiality and adhered to HIPAA protocols in medical interpretation.
Provided precise real-time interpretation in medical consultations, insurance, and emergency contexts.
Education
Languages
Summary
Dedicated bilingual customer service specialist with extensive experience in healthcare interpretation, technical support, and multi-channel client engagement.
Key Achievements
- Resolved complex customer issues related to orders, payments, and technical support, ensuring high customer satisfaction at Alorica.
- Provided real-time medical interpretation, maintaining confidentiality and compliance with HIPAA standards at IntouchCX.
- Handled appointment scheduling and information dissemination accurately for diverse dental care patients at KM2 Solutions.
Experience
CUSTOMER SERVICE
Resolving issues related to orders, deliveries, payments, cancellations, and technical support for both drivers and business partners., Handling inquiries via chat, phone, and email, managing multiple cases simultaneously while ensuring clear, empathetic, and efficient service., Applying internal...
MEDICAL INTERPRETER
Providing real-time interpretation during medical consultations, procedures, insurance guidance, and emergency care, ensuring that both patients and healthcare professionals fully understood the information exchanged., Maintaining high ethical and confidentiality standards in accordance with HIPAA...
WESTERN DENTAL CARE
Handling inbound calls from patients to schedule, modify, or confirm dental appointments according to their insurance coverage and limitations., Providing accurate information about treatments, clinic locations, available hours, and company policies.