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Dwight
Customer Service Specialist with versatile experience in call centers and community roles
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Competencies
Handled customer inquiries and provided support in automotive, insurance, and federal government settings.
Experience working in call centers, managing customer appointments, and policy information effectively.
Worked as a mail carrier, lifeguard, and paramedic, engaging directly with community members.
Supported clients with claims processing and roadside assistance updates.
Education
Summary
Experienced in customer support, appointment setting, and community roles, with a strong desire to assist others remotely.
Key Achievements
- Provided customer service, appointment setting, and policy information to clients in the automotive and insurance sectors.
- Assisted with claims processing, roadside assistance updates, and payment management for diverse customer needs.
- Gained experience working in federal government, with roles including mail carrier, lifeguard, and paramedic, demonstrating community service commitment.
Experience
RURAL CARRIER ASSOCIATE
Sort and bundle incoming mail, parcels, packages and letters according to their type and delivery location., Inspect and drive assigned delivery vehicle to different delivery destinations in a time efficient manner utilizing the shortest and safest routes., Verify addresses on work orders and parcels/packages/envelopes with actual addresses., Communicate with supervisors regarding any discrepancies with deliveries.
RURAL CARRIER ASSOCIATE
Sort and bundle incoming mail, parcels, packages and letters according to their type and delivery location., Inspect and drive assigned delivery vehicle to different delivery destinations in a time efficient manner utilizing the shortest and safest routes., Verify addresses on work orders and parcels/packages/envelopes with actual addresses., Communicate with supervisors regarding any discrepancies with deliveries.
BUS OPERATOR
Operated a large 24ft bus, announced stops along routes., Operated lift to board and discharge disabled passengers., Ensured that customers deposit only appropriate coins and bills into fare-box., Issued and received transfer cards., Provide a safe and secure environment for all passengers., Provided customer service.
SENIOR LIFE GUARD
Supervised the operation of public swimming pools and beaches., Implement various aquatic programs; conducted swim lesson instructions., Enforced pool policies, rules, and regulations., Perform rescue techniques, as necessary; prepare, complete and review written reports., Perform general pool and equipment maintenance and water chemical testing; performed payroll and financial reports., Operate vehicles and equipment in a safe and efficient manner; possessed First Aid, and CPR/AED for the Professional Rescuer certificates issued by the American Red Cross.
EMT/ “B”
Provided prehospital emergency medical care in route to medical facility such as controlling hemorrhages, bandaged wounds, and immobilization of painful, swollen, or deformed extremities., Manage general medical complaints of altered mental status, respiratory, cardiac, diabetic, allergic reaction, and seizures, poisoning behavioral emergencies, environmental emergencies, and psychological crises., Secured patients on stretcher and in ambulance., Cleaned all equipment followed the appropriate disinfecting procedures., Restocked and replaced used linens, blankets and other supplies.