This is my profileContact via CazVidEddie
Customer Service and Problem Solving Specialist with diverse experience in finance and tech support
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Competencies
Extensive experience supporting clients, resolving issues, and ensuring customer satisfaction across banking, telecom, and tech sectors.
Proven ability to clearly explain technical information and effectively communicate with diverse customers and team members.
Strong skills in assessing customer needs and providing solutions during calls, handling technical and account-related issues.
Collaborated with teams across different client accounts to coordinate meetings and support task completion.
Applied active listening techniques to understand customer concerns and deliver tailored support.
Education
Languages
Summary
Dedicated professional with hands-on experience in banking, telecom, and tech support. Skilled in communication, problem-solving, and customer satisfaction. Proven track record in supporting high-volume calls and resolving diverse issues effectively.
Key Achievements
- Handled bank accounts and negotiated agreements at Banco Izalqueño de los Trabajadores, supporting customer solutions.
- Provided tech support and customer service at Skycom BPO, managing high-volume calls and technical issue resolution.
- Gained experience in digital services at Telus Digital, enhancing communication and customer satisfaction skills.
Experience
Debt Collector
Handling bank accounts, Supporting customers, Negotiating agreements, Providing solutions, Coordinating meeting schedules