This is my profileContact via CazVidEddy
Customer Service & QA Supervisor with 5+ years of leadership in service and logistics
Contact
Competencies
Experience managing customer interactions, ensuring satisfaction, and maintaining strong client relationships.
Coordinated logistics for air department bookings and client support to ensure timely and efficient service delivery.
Led teams in customer service and back-office operations, ensuring workflow efficiency and high-quality performance.
Supervised quality assurance processes, inspecting product standards and documentation accuracy in a service environment.
Managed documentation, custom orders, and administrative tasks ensuring accuracy and compliance.
Education
Languages
Summary
Dedicated professional with over 5 years managing customer relationships, team supervision, and quality assurance across service and logistics sectors.
Key Achievements
- Managed customer relationships and led the air department team ensuring high service standards at CONDUENT SERVICES.
- Supervised quality assurance and back-office operations, maintaining product standards and workflow efficiency at TELUS INTERNATIONAL.
- Handled client inquiries, coordinated logistics, and resolved issues, delivering personalized support across multiple touchpoints.
Experience
Customer Service Management & Air Department Supervisor
Managed customer relationships and led the air department team, ensuring smooth communication, timely bookings, and high service standards., Handled client inquiries, resolved issues, and coordinated logistics to deliver efficient and personalized support across all touchpoints.
QA Supervisor / Back Office Supervisor
Supervised quality assurance and back-office operations, ensuring product standards, accurate documentation, and smooth workflow coordination., Experienced in managing inspections, custom orders, and administrative support while leading teams to maintain efficiency, compliance, and high service...