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Competencies
Demonstrated experience with Data Interpretation.
Demonstrated experience with Data Formatting.
Demonstrated experience with Observational Skills.
Demonstrated experience with Analytical Skills.
Demonstrated experience with Error Detection.
Education
Languages
Experience
Appointment Setter - Dispatcher
Assist customers by noting their issues with HVAC systems, Plumbing & Drainage issues, Electrical & Appliance repairs. Also Garage door repairs as well., Providing customers with appropriate diagnostic, dispatch or travel fees beforehand of scheduling, Schedule customers with appointments for emergency services after office hours, same day & future appointments with a designated technician, Use of Service Titan when setting up those appointments and dispatching technicians in moment they are available to be dispatched if not currently working on a job at time-of-service request
Customer Service Agent – Ebay Manage Payments
Assisted members in solutioning their payments on hold, e.g. manual release of funds, Help members who faced transaction risk declines while they were processing payments, Educated members about return policies and payments disputes concerning what procedures and timeframes should be considered once a case is opened about their order in question
Customer Service Agent – United Healthcare
Assisted senior citizens over the age of 65 or more concerning their insurance policies, benefits & claims., Allocated members to the correct healthcare providers such as doctors and hospitals, which covered and accepted their specific health plan., Help members by finding their correct pharmaceutical providers and clearing any discrepancies members may have with filling their prescription and medication covered under their plan.
Customer Service Teller
Educated customers on the use of banking websites and mobile apps., Learned about customers’ financial needs, established trust, and optimized sales opportunities resulting in quality customer service., Maintained friendly and professional customer interactions., Consistently ranked among top performers in terms of speed of service while maintaining an exceptional level of quality control.