Results-driven software engineer with over 5 years of experience in developing web applications, managing teams, and deploying scalable solutions. Skilled in JavaScript, React, AWS, and database management, with a proven track record of delivering impactful projects across diverse industries.
Used extensively in front-end and back-end development, enhancing application functionality and user experience.
Developed interactive user interfaces, achieving responsive designs and optimized performance.
Deployed and maintained scalable cloud infrastructure, ensuring high availability and security.
Designed and optimized database schemas, managed data migrations, and performed complex queries for analytics.
Stacy Tuschl Consulting
Managed client databases using Excel and CRMs, coordinating meetings and maintaining accurate records., Coordinated client communications via email, direct messages, and community posts, providing timely and professional responses via Hubspot., Collaborated with Customer Success team to track KPIs and implement strategies for improved client satisfaction and retention., Supported administrative tasks such as calendar management, email handling, event coordination, and data entry using HubSpot, Google Suite, and Slack.
Laverton Australia Cold Storage
Managed inventory records and large databases to ensure accurate tracking of products and stock locations., Operated forklifts and high-reach equipment for efficient product movement, put-aways, and order preparation., Coordinated with a larger logistics team to process and dispatch customer orders placed online., Optimization of storage layouts and ensured timely fulfillment through detailed data entry and verification., Maintained safety protocols and contributed to smooth warehouse operations in a high-demand environment.
Sutherland BPO
Provided Customer Service at Capital One Bank Group, handling credit inquiries, payments, interest rates, and documentation requirements., Assisted customers with their financial needs, ensuring excellent service and resolution of inquiries., Promoted to the trainer role, conducting training sessions for groups up to 30 individuals., Developed teaching methodologies, improved key performance indicators, and created effective training materials and action plan methodologies., Strong customer service and team management skills, expertise in designing and implementing training programs.
French
Advanced English Specialist Level
Construction Project Design
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Participated in sprint planning, stand-ups, and retrospectives to ensure iterative delivery of projects.
Symbol Training Institute
I contacted prospective students from targeted databases and booked campus tours by using concise, personalized outreach scripts and fast rapport-building techniques., I qualified leads through targeted questions about academic goals and budget, tagging fit vs. not-fit in the CRM to prioritize high-value prospects., I managed follow-ups and confirmation cadences for confirmed, “not ready,” and non-responsive leads using automated reminders and manual touchpoints to preserve a human approach., I maintained clean, up-to-date CRM records and built standardized templates and trackers that reduced handling time to ~5 minutes per contact while preserving personalization., I improved booking and show-up rates by optimizing messaging, timing, and touchpoint frequency, consistently increasing conversion through tested outreach patterns.
