Experienced in leading construction projects with a focus on timely delivery and stakeholder coordination.
Managed multiple construction projects, overseeing planning, execution, and delivery.
Facilitated communication among contractors, suppliers, and stakeholders for seamless project progress.
Developed and monitored project budgets to ensure financial targets were met.
Led diverse teams of technicians, engineers, and subcontractors to achieve project goals.
AT&T
Resolved technical issues efficiently, improving VOC and resolution rates., Trained and coached new hires (waves 4–8) and supported peer development., Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
TTEC (Wework/Getaround,Sightline)
Managed, coached, and developed front-line support teams., Conducted QA calibrations and weekly performance reviews., Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities., Established work schedules, ensuring job tasks were effectively assigned and completed properly.
TTEC (Getaround, T-Mobile, CareerBuilder)
Provided tech and billing support via chat and phone., Closed B2B sales contracts through outbound calling and Zoom demos., Implemented proactive measures to prevent future occurrences of similar problems reported by customers.
TTEC (Best Buy)
CERTIFICATION IN TEAM LEAD 101
TESOL IN ENGLISH
CERTIFICATION IN TRAINER
HIGH SCHOOL DIPLOMA
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Educated employees on proper use of organization's products and systems., Conducted one-on-one coaching sessions with employees to develop their skills and knowledge., Trained existing personnel on new or enhanced applications, products and job functions., Maintained accurate records of all training activities, including attendance, evaluations and assessments.
TTEC (Best Buy)
Handled customer complaints and inquiries in a courteous and efficient manner., Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers., Developed strong customer relationships and loyalty through effective communication.
