This is my profileContact via CazVidEdgar
Content Moderator with 5+ years in digital safety and communication
Contact
Competencies
Reviewed and moderated diverse online content, enforcing platform policies.
Interpreted medical terminology accurately in healthcare communication.
Coordinated freight shipments, managing logistics challenges and ensuring timely delivery.
Resolved customer inquiries effectively, contributing to high satisfaction and process improvements.
Provided bilingual support in communication, interpretation, and moderation tasks.
Education
Languages
Summary
Experienced in content moderation, language interpretation, and logistics coordination with a focus on safety, accuracy, and customer satisfaction.
Key Achievements
- Maintained a safe and inclusive online environment through content moderation.
- Facilitated medical interpretation between English and Spanish in healthcare settings.
- Coordinated freight shipments, ensuring timely deliveries across U.S. routes.
Experience
Content Moderator
Maintain a safe and inclusive online environment by reviewing and moderating diverse content with accuracy and impartial judgment., Identify and escalate policy violations, enhancing platform integrity and user trust., Collaborate with global teams to ensure consistency in moderation decisions.
English-Spanish Consecutive Interpreter (Freelance)
Facilitated communication between English- and Spanish-speaking individuals, mainly in healthcare settings., Interpreted medical terminology with accuracy and professionalism., Managed sensitive and high-stakes interactions with cultural awareness and empathy.
Freight Broker Agent
Coordinated freight shipments across U.S. routes, ensuring timely deliveries and resolving logistical challenges., Strengthened relationships with carriers and clients through clear communication and proactive updates.
Customer Service Associate
Resolved customer inquiries and complaints effectively, resulting in high satisfaction scores., Managed high-volume queues while maintaining a professional and empathetic tone., Contributed to process improvement initiatives within the customer support team.