Edinson - Data Analyst with 3 years experience in market research and analysis

Performed statistical analyses and interpreted data to support business decisions.

Used SQL for extracting, manipulating, and analyzing large datasets from relational databases.

Created complex spreadsheets, charts, and dashboards to visualize data insights.

Conducted surveys and competitor analysis to inform strategic planning.

Supplied precise procedures and information to customers inquiries efficiently by handling around 50 calls per day., Entered and organized customers information into a proprietary database system for easy-to-access quick searches., Compiled and dispatched claims forms to the claim branch for consideration and payment., Built customer loyalty by placing follow-up calls to customers., Promptly responded to guests’ inquiries via telephone calls, and emails.

Expertly coordinated patient-physician appointments, ensuring alignment with individual healthcare requirements.

Provided high-volume inbound customer support (50+ calls per day) for Cash App, a leading U.S. financial platform. Delivered assistance with general app usage as well as advanced risk-related cases., Assisting customers with account access issues, login problems, and recovery after account loss., Handling identity theft and impersonation cases with empathy, discretion, and adherence to security protocols., Guiding users through the dispute process for unauthorized or problematic transactions., Resolving balance discrepancies and sending official account statements upon request., Maintaining a professional tone and high accuracy under pressure in all interactions., This role required strong communication skills, attention to detail, and the ability to navigate sensitive financial matters with care and efficiency.