Edison - Customer Service and Technical Support Specialist with diverse experience in logistics, telecommunications, and healthcare

Expert in addressing customer needs, resolving issues, and ensuring positive interactions across various industries.

Skilled in troubleshooting and resolving technical issues related to cable, internet, and phone services.

Capable of analyzing complex situations and implementing effective solutions efficiently.

Proficient in managing multiple tasks simultaneously while maintaining accuracy and timeliness.

Helped customers get information about the status of their packages.. Reviewed cases in the Dispute Department to decide on approvals or declines.

Assisted customers with problems related to cable, phone, or internet services.

Scheduled patient appointments with general practitioners or specialists.. Managed referrals when needed and considered patient preferences.