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Customer services
Contact
Competencies
Expert in addressing customer needs, resolving issues, and ensuring positive interactions across various industries.
Skilled in troubleshooting and resolving technical issues related to cable, internet, and phone services.
Capable of analyzing complex situations and implementing effective solutions efficiently.
Proficient in managing multiple tasks simultaneously while maintaining accuracy and timeliness.
Dedicated to understanding client needs and providing empathetic, tailored support.
Education
Languages
Summary
Dedicated support specialist with expertise in customer service, technical troubleshooting, and healthcare scheduling. Proven ability to enhance customer satisfaction through problem-solving, organization, and effective communication.
Key Achievements
- Resolved customer inquiries efficiently, enhancing satisfaction and retention at Fedex and Optimum
- Reviewed and processed dispute cases, ensuring accurate and timely decisions
- Scheduled and coordinated medical appointments, improving patient experience and clinic workflow
Experience
Customer services
Helped customers get information about the status of their packages.. Reviewed cases in the Dispute Department to decide on approvals or declines.
Technical Support Chat Agent
Assisted customers with problems related to cable, phone, or internet services.
Medical Appointment
Scheduled patient appointments with general practitioners or specialists.. Managed referrals when needed and considered patient preferences.