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Debt Collector Supervisor at Skopos Financial
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Competencies
Led and mentored teams to achieve performance targets and improve overall efficiency.
Excelled in handling high-volume customer interactions with a focus on satisfaction and retention.
Skilled in negotiating fair prices and closing deals in real estate and hospitality sectors.
Proficient in analyzing market data to determine competitive pricing strategies.
Proficient in Microsoft Office Suite and adaptable to new technologies for work efficiency.
Education
Languages
Summary
Dedicated professional with experience in team supervision, real estate market analysis, and customer engagement. Skilled in coaching teams, negotiation, and leveraging technology for optimal results.
Key Achievements
- Consistently met and exceeded performance goals, driving team success.
- Coached and mentored agents to improve productivity and goal attainment.
- Implemented follow-up strategies to enhance attendance and operational efficiency.
- Analyzed market data to provide accurate property valuations in real estate negotiations.
- Maintained a high call-to-booking rate, improving sales conversion at Allied Global.
Experience
Debt Collector (Supervisor)
Achieved performance goals on a daily basis.. Coached agents on a regular basis to reach as close to their goal.. Regularly following up with attendance, over breaks/ lunch, and areas of improvement.
Acquisitioner and Cold Calling
Received daily leads where I study the market through Zillow and provided prices for homes depending on the zones, aiming to negotiate a very fair price.. Followed up with old and new leads to speak with homeowners that were potentially interested in selling their homes, made weekly and monthly follow ups.
Hotel Reservation
Handled high-volume inbound calls assisting customers with hotel reservations, pricing, and availability.. Maintained an average 60% call-to-booking conversion rate through effective sales and communication skills.. Delivered excellent customer service while identifying customer needs and recommending suitable accommodations.