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Abel López

Managua, Managua Department, Nicaragua

Customer Service Specialist with advanced communication skills in client support

  • Provided high-quality bilingual customer support in English and Spanish.
  • Handled diverse inquiries, complaints, and issues efficiently to maintain customer satisfaction.
  • Utilized CRM systems and digital tools to manage and document customer interactions effectively.
Customer Service
Advanced
Applied effective communication and problem resolution skills to support customer needs.
English proficiency
Advanced
Utilized high-level English language skills for clear communication in customer interactions.
Problem-solving
Intermediate
Resolved customer issues by analyzing inquiries and providing timely solutions.
Digital tools & CRM systems
Advanced
Managed customer data and interactions utilizing various CRM platforms and digital applications.
Teamwork & adaptability
Intermediate
Collaborated with team members and adapted quickly to evolving customer service protocols.

Languages

Spanish
Native
English
Advanced
Customer Service Specialist
Inspiro Relia Nic
Provided high-quality customer support in both English and Spanish., Handled customer inquiries, complaints, and issue resolution efficiently., Utilized CRM systems and digital tools to manage customer interactions., Maintained a customer-centric approach to enhance satisfaction and loyalty.
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Emma Sampson
High School Diploma
Completed 2023
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Adei & E4CC
English Language Studies

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