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Eduard
Operations Manager with 10+ years in BPO and customer service
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Competencies
Utilized data analysis tools including Microsoft Office Suite and project management methodologies to support operational decisions.
Managed and coached teams within BPO settings to achieve performance targets and professional development.
Supervised daily operations, workflow management, and process improvements in customer service environments.
Handled client relationships and led customer support initiatives to enhance service quality.
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Summary
Experienced BPO operations manager with a history of leading teams to exceed KPIs, optimize processes, and improve customer satisfaction.
Key Achievements
- Led teams at Supercell Onelink and Webhelp to meet and surpass KPIs, focusing on performance excellence
- Directed process optimization and efficiency improvements in BPO operations across multiple roles
- Managed daily operations, client relationships, and team development to enhance productivity and customer satisfaction
Experience
Operations Team Manager
BPO Team Manager with expertise in customer service operations, Skilled in leading teams to exceed KPIs and deliver top performance, Experienced in coaching and developing team members, Using data insights to enhance processes and customer experience
Sr Operations Team Manager
Sr Operations team manager with a strong background in the BPO industry, Known for optimizing processes and driving efficiency, Skilled in managing daily operations, client relationships, and project execution, Proficient in workflow management and team coordination to enhance productivity and...
BPO Team Manager
Seeking to drive operational excellence in a dynamic setting