Experienced in designing dashboards, validating data, and supporting strategic financial decisions through data analysis.
Utilized SQL for querying large datasets, creating reports, and data management tasks.
Created visual analytics dashboards to monitor key financial metrics.
Performed data cleansing and validation to ensure data integrity for analysis.
Supported financial decision-making through detailed data analysis and reporting.
Blackhawk Network
Provide comprehensive customer support for Blackhawk Network on the Tango account, assisting cardholders with gift cards, reward links, and prepaid cards., Guide customers through the redemption process, troubleshoot issues, and ensure successful access to rewards., Handle cases where rewards have not been received by verifying transactions and resending them via email.
Skycom BPO
Manage inbound calls from clients, offering end-to-end support for mortgage-related concerns., Assist customers with mortgage payments, clarify and resolve complex billing inquiries, and address escrow account issues., Provide tailored guidance to ensure each client's needs are met efficiently.
WebHelp
Attend phone calls from Cash App customers providing support and solving problems with unauthorized transactions.
Glass Mountain BPO
Bachelor of Public Relations with a specialty in Marketing
High School
Elementary and Middle School
Discover other professionals with similar experience
Worked with teams across departments to gather requirements and deliver data solutions.
Attend phone calls representing the billing department for a group of doctors across the United States., Manage patient calls, perform detailed bill reviews, update insurance information, and apply discounts.
Skycom BPO
Handle phone calls from patients for the Ambrose Health account, helping them determine eligibility for tests., Provide information about innovative molecular diagnostic testing in genomics.
The Helix Nebula
Supervise and lead a team of sales and customer service employees to meet sales objectives., Manage advertising through social media platforms and organize inventory in the database., Manage public relations plans and promotional events.
Innvestiga
Perform marketing and PR strategies to reach specific goals, manage crisis communications, and design marketing campaigns.
Oh Gravity Creative Studio
Conduct research for design projects, prepare materials for production, and assist in sound and recording equipment operations.
Innvestiga
Perform analysis of information collected in the quantitative field, prepare results reports and presentations for clients.
