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Project Manager with 10+ years of experience in technology and software development
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Competencies
Oversaw project lifecycle from initiation to closure, ensuring delivery excellence.
Led diverse teams to achieve project goals and foster collaboration.
Facilitated communication between clients, team members, and executives to align expectations.
Applied Scrum and Kanban practices for iterative project development.
Education
Summary
Experienced project manager with a strong background in delivering technology solutions.
Key Achievements
- Led multiple cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project management processes, improving efficiency and communication.
- Managed client relationships and coordinated with stakeholders to ensure project requirements are met.
Experience
REAL TIME ANALYST
Monitored availability to ensure all calls were answered and coverage was maintained., Focused on balancing productivity with service quality to meet response time targets., Collaborated with IT and development teams to quickly resolve any technical issues., Worked closely with cross-functional teams to streamline processes and improve efficiency., Analyzed lost calls to identify the root causes of spikes and monitored call queues to avoid bottlenecks., Provided data on technical issues impacting agents or call performance, ensuring quick resolutions., Adjusted schedules based on real-time needs to maintain coverage and operational efficiency., Reported key results to management and addressed any concerns or inquiries to support decision-making.
COMMERCIAL AR SPECIALIST
Follow up on claims to ensure they are updated and current., Contact insurance providers to obtain additional information when other sources are exhausted., Record notes to maintain an accurate history of events., Processed payments and reconciled accounts daily to ensure accuracy and timely payment processing., Maintained detailed records of accounts receivable transactions and communicated with internal teams to ensure accuracy., Utilized accounting software and Excel to create reports and analyze financial data for decision-making purposes.
REAL TIME ANALYST
Monitored real-time service levels and made adjustments to ensure target goals were met., Resolved staffing issues through proactive schedule adjustments and real-time monitoring., Analyzed real-time data to identify trends and provide recommendations for process improvements., Collaborated with various departments to optimize scheduling and improve overall operational efficiency.
MAINTENANCE PLANNER
Developed and maintained a preventative maintenance program for optimal equipment operation efficiency., Coordinated and scheduled maintenance work orders to minimize downtime and maximize productivity., Interacted with suppliers and contractors to ensure timely delivery of necessary maintenance supplies.
PRODUCTION COORDINATOR
Led a team of 20+ employees to meet production goals and maximize efficiency., Oversaw quality control processes to ensure compliance with industry standards., Managed inventory levels to optimize production efficiency and minimize waste., Managed production scheduling, ensuring on-time delivery of components to meet customer demand., Coordinated IATF 16949 quality management system compliance audits for production processes.