Dedicated customer service representative with over 3 years of experience supporting health insurance and diagnostic services. Skilled in communication, administrative tasks, and cross-functional coordination to ensure quality patient and client interactions.
Delivered clear and effective communication to patients, healthcare providers, and team members across multiple channels.
Handled inquiries, explained policies, and resolved issues efficiently in healthcare and diagnostic settings.
Managed documentation, follow-ups, and service tickets using various tools and internal systems.
Proficient in Microsoft Office Suite and specialized health insurance and medical scheduling tools.
Sagility Colombia
Managed sensitive health insurance information and invoices with a high level of accuracy and confidentiality., Explained coverage details, billing, and policy payment processes to members and healthcare providers., Handled phone calls and emails simultaneously, providing timely and professional...
ARA Diagnostic Imaging
Scheduled and confirmed medical appointments for radiology patients., Reviewed, validated, and processed medical orders., Guided patients over the phone and via email regarding preparation and requirements for radiological studies., Coordinated with physicians and radiology staff to ensure...
High School Diploma
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