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Eduardo
Customer Service Specialist with 10+ years in the carpet cleaning industry
Video resume
Customer service
My job description was taking inbound calls from potential cust looking for a carpet company in there are then after booking apt i would send info to closest tec in the area i would do collection of payment i also would call to sch del for rug we pickup.Iam very good taking more 1 task that the company need.
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled inbound customer inquiries, booked appointments, and ensured customer satisfaction.
Communication SkillsAdvanced
Effectively communicated with customers and team members via phone to coordinate services.
Time ManagementIntermediate
Managed multiple tasks such as call handling, appointment scheduling, and payment collection efficiently.
Problem SolvingIntermediate
Resolved customer inquiries and coordinated with technicians to accommodate scheduling needs.
Summary
Experienced in handling inbound calls, appointment booking, payment processing, and customer follow-up in the carpet cleaning industry.
Key Achievements
- Handled inbound calls and managed appointment scheduling for carpet cleaning services in the New York City area.
- Coordinated between customers and technicians to ensure smooth service delivery and timely communication.
- Managed payment collection and follow-up calls post-service to enhance customer satisfaction.
Skills
Customer ServiceCommunication SkillsTime ManagementProblem Solving
Published on CazVid - Jul 3, 2025