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Customer Care Specialist
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Competencies
Handled customer inquiries and issues through calls, email, and SMS, ensuring high-quality support for utility and home service clients.
Utilized HubSpot CRM for case management, tracking customer interactions, escalations, and follow-ups.
Provided support in English and Spanish, enhancing communication with diverse customer bases.
Collaborated with installation, scheduling, technical, billing, and filing teams to ensure customer issues are resolved efficiently.
Assisted with sales strategies, lead follow-up, and client communication, supporting business growth initiatives.
Education
Languages
Summary
Dedicated customer service professional with over 5 years supporting solar, roofing, and HVAC industries. Skilled in CRM management, bilingual support, and cross-functional coordination to ensure customer satisfaction.
Key Achievements
- Provided multichannel customer support for solar, roofing, and HVAC services, managing diverse client inquiries across the US.
- Coordinated with multiple internal teams to ensure timely resolution of customer issues and maintained detailed documentation for compliance.
- Supported sales operations by supervising bilingual virtual assistants and improving lead follow-up processes.
Experience
Customer Care Specialist
Provide multichannel customer support (calls, SMS, email) for solar, roofing, and HVAC services across the U.S., Manage customer cases, escalations, and follow-ups using HubSpot CRM., Coordinate with installation, scheduling, technical, filing, and billing teams to ensure timely resolution.,...
Lead Sales Associate
Supported sales strategy and daily operations., Coordinated and supervised bilingual virtual assistants., Assisted with lead follow-ups, client communication, and internal reporting.