Demonstrated experience with Salesforce.
Demonstrated experience with HubSpot.
Demonstrated experience with Zendesk.
Demonstrated experience with Microsoft Office Suite.
Alorica Colombia
Provided customer support for Priceline clients across North America, specializing in travel reservations, cancellations, and itinerary changes., Handled high-volume inbound calls and chats, maintaining accuracy under pressure., Used CRM systems and travel booking platforms to manage customer accounts, ensuring timely and accurate updates., Resolved escalations with empathy and professionalism, consistently improving CSAT., Assisted B2B partners (travel agencies, hotels) with reservations and billing adjustments.
Teleperformance USA
Delivered exceptional call center support across multiple channels (inbound calls, email, live chat)., Used CRM platforms to track customer interactions, manage cases, and follow up effectively., Resolved escalated issues with professionalism and empathy, improving customer satisfaction scores., Met and exceeded KPIs, including first-call resolution, response time, and sales conversion rates., Handled both B2B and B2C clients, adapting communication style to different audiences.
Multiple Employers
Delivered high-touch customer service in luxury dining environments with demanding clientele., Built strong client relationships with VIP guests and repeat customers., Applied upselling and cross-selling strategies, consistently increasing sales., Trained and mentored new staff in customer interaction and service standards., Developed strong interpersonal and conflict resolution skills transferable to sales and call center roles.
Associate of Arts
High School Diploma
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Demonstrated experience with Google Workspace.
