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Eduardo
Customer Service & Team Leadership with 3 years in Call Centers
Video resume
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Competencies
Handled diverse customer inquiries across multiple channels, ensuring satisfaction.
Supervised and guided teams to meet organizational performance targets.
Provided troubleshooting assistance and technical support to customers.
Conducted sales through customer interactions and promoted services.
Managed administrative tasks related to customer and project management.
Education
Summary
Experienced call center agent and supervisor with a strong background in customer interaction, technical support, and team management. Skilled in multi-channel communication, project oversight, and administrative tasks.
Key Achievements
- Supervised and guided a team to meet performance goals at Inversiones Hondus.
- Handled multi-channel customer interactions including calls, emails, and chats at 24/7 Intouch.
- Provided technical support and managed customer service projects at Allied Global.
Experience
Insurance sales front desk and supervisor
Answered and managed inbound calls related to health insurance inquiries., Team Management & Leadership – Supervised and guided a team, ensuring performance goals were met while maintaining a positive and productive work environment.
Call center agent
Handled customer service inquiries and provided support through calls, emails, and chat., Assisted customers with billing, account management, and administrative issues., Conducted sales through customer interaction, promoting services and closing deals., Provided technical support, resolving product and service-related issues., Played a key role in ensuring customer satisfaction by delivering prompt and efficient service.
Call center agent - Project manager
Provided technical support and troubleshooting assistance for customers through calls, emails, and chats., Delivered high-quality customer service across multiple channels, ensuring customer satisfaction., Managed various customer service projects, overseeing the execution of tasks and ensuring deadlines were met., Assisted in identifying and resolving technical issues, improving overall service efficiency.