Passionate bilingual professional with over 4 years of experience in medical interpretation and customer support. Skilled in healthcare communication, technical troubleshooting, and delivering empathetic service in fast-paced environments. Committed to expanding language proficiency and enhancing...
Facilitated medical communication between providers and patients, adhering to confidentiality and accuracy standards.
Handled customer inquiries and technical issues across multiple support roles, consistently improving satisfaction.
Fluent in English and Spanish, used to support diverse populations in healthcare and customer support environments.
Resolved technical issues and utilized CRM tools to track interactions, improving response efficiency.
Interpretia
Maintained confidentiality and adhered to HIPAA regulations while handling sensitive patient information during interpretation sessions., Participated in ongoing professional development to enhance language proficiency and stay updated on medical terminology and interpretation techniques., Enhanced...
ItelCX
Executed effective troubleshooting techniques to resolve technical issues, reducing average resolution time by 20%., Maintained up-to-date knowledge of product offerings and industry trends to provide informed support and recommendations., Resolved customer complaints with empathy and...
Startek HN
Delivered exceptional customer support through various channels, resolving inquiries and technical issues efficiently., Utilized CRM software to track customer interactions and improve service response times, resulting in a 15% increase in customer satisfaction ratings., Managed high volumes of...
IntouchCX
Bachelor's Degree
Engineer Intern
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Demonstrated clear, empathetic communication in high-stakes medical and customer service settings.
Facilitated accurate and effective communication between healthcare providers and patients in both English and Spanish, ensuring understanding of medical information., Assisted patients in navigating healthcare systems, appointments, and services, enhancing patient satisfaction and access to care.,...
