This is my profileContact via CazVidEdward
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Competencies
Demonstrated experience with Customer Service & Client Retention.
Demonstrated experience with Sales, Negotiation & Cross-Selling.
Demonstrated experience with Logistics & Freight Coordination.
Demonstrated experience with Problem-Solving & Strategic Thinking.
Demonstrated experience with Bilingual Communication (English–Spanish).
Education
Languages
Experience
Bilingual Agent
Provided specialized technical support for security devices and troubleshooting of customer-used applications., Handled customer care, addressing inquiries related to billing, service plans, and other relevant information., Developed advanced skills in active listening, problem-solving, and time management under pressure.
Bilingual Agent
Scheduled appointments for technical services and performed cross-selling of products and services., Developed strong skills in sales, persuasion, objection handling, and effective communication in a bilingual environment.
Logistics Coordinator
Manage relationships with transportation carriers to ensure efficient and reliable freight movement across the U.S., Negotiate rates, coordinate shipments, and track loads from pickup to delivery., Ensure smooth communication between carriers and customers.