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Edwin
Customer Service & Support Specialist with 2+ years experience
Video resume
Legal assistant position
I got around 2 years job experience in customer service and technical support, and thanks to that, nowadays I'm able to handle every kind of customer's calls in order to give an assertive resolution, meanwhile keeping investigative about the user's complaints, also I got strong communication skills and a great emphaty in customer care, in adition I have a lot of experience using diverse of computer's programs like microsoft office, office 365 and more.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied strong communication skills and empathy to resolve customer issues effectively.
Communication SkillsAdvanced
Demonstrated ability to clearly convey information and handle customer interactions professionally.
Computer LiteracyAdvanced
Utilized diverse computer programs including Microsoft Office and Office 365 for daily tasks.
Problem ResolutionIntermediate
Investigated and addressed customer complaints to provide appropriate solutions.
Summary
Experienced customer service representative with over 2 years handling customer calls, complaints, and providing effective solutions. Skilled in communication, empathy, and computer applications.
Key Achievements
- Handled diverse customer calls ensuring assertive and efficient resolution
- Gained extensive experience with multiple computer programs including Microsoft Office and Office 365
- Contributed to customer satisfaction through empathetic communication and investigative approach
Skills
Customer ServiceCommunication SkillsComputer LiteracyProblem Resolution
Published on CazVid - Jul 3, 2025