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Edwin
IT Support & Quality Assurance Specialist with 5+ years in Tech & Data
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Competencies
Delivered technical assistance for hardware, software, and service-related issues for corporate clients and internal staff.
Managed data quality, reviewed sources, and developed strategies to enhance database accuracy at LexisNexis.
Performed detailed web research and created/update profiles for risk assessment and database enrichment.
Handled customer inquiries for internet and phone services, ensuring satisfaction and accurate account processing.
Engaged with clients seeking engineering and machinery solutions, providing tailored offers based on their needs.
Education
Languages
Summary
Experienced in technical support, data quality assurance, and web research. Proven ability to improve database accuracy, troubleshoot complex issues, and deliver exceptional customer service across technology and data-driven roles.
Key Achievements
- Provided tech support at Ibex - Equinix, handling hardware/software issues and resolving tickets efficiently.
- Supervised data quality and verified source reliability as QA Specialist at LexisNexis, improving database standards.
- Conducted web research and profile creation for LexisNexis, supporting risk assessment processes in Latin America.
Experience
Tech Support Agent
Provide Tech support for the company employees through tickets they open asking for help on software, hardware or process related issues., Contact users for live troubleshooting sessions and/or provide instructions via chat to solve their issues., Close tickets after resolution or escalate to teams...
Tech Support Agent
Provide customer tech support through chat application for internet and phone services., Provide customer assistance for internet and phone service payment, transfer, cancelation, and other account-related tasks oriented to provide a satisfactory interaction to the customer.
Quality Assurance Specialist
Quality supervisor of information added to profiles created and updated for the database of LexisNexis Corp., Verify the reliability of the sources used to add data into the database., Confirm that the agents create and update the profiles in accordance with the manuals, formats and changing...
Legal Web Researcher
Search for reliable information on individuals, companies and other entities that represent a risk of involvement in money laundering operations mainly in Brazil., Create and update profiles in the database of LexisNexis for the investigated entities. Profile information properly entered in English...
Sales and Budget Official for Mecamax
Serve customers interested in contracting engineering projects and buying machinery for the agricultural sector., Visit customers in their production plants to obtain the necessary data to offer the best equipment or project., Provide the best offer to the client according to their production needs.