Experienced in technical support, data quality assurance, and web research. Proven ability to improve database accuracy, troubleshoot complex issues, and deliver exceptional customer service across technology and data-driven roles.
Delivered technical assistance for hardware, software, and service-related issues for corporate clients and internal staff.
Managed data quality, reviewed sources, and developed strategies to enhance database accuracy at LexisNexis.
Performed detailed web research and created/update profiles for risk assessment and database enrichment.
Handled customer inquiries for internet and phone services, ensuring satisfaction and accurate account processing.
Ibex - Equinix
Provide Tech support for the company employees through tickets they open asking for help on software, hardware or process related issues., Contact users for live troubleshooting sessions and/or provide instructions via chat to solve their issues., Close tickets after resolution or escalate to teams...
Ibex - Google Fiber
Provide customer tech support through chat application for internet and phone services., Provide customer assistance for internet and phone service payment, transfer, cancelation, and other account-related tasks oriented to provide a satisfactory interaction to the customer.
Straive - LexisNexis
Quality supervisor of information added to profiles created and updated for the database of LexisNexis Corp., Verify the reliability of the sources used to add data into the database., Confirm that the agents create and update the profiles in accordance with the manuals, formats and changing...
Straive - LexisNexis
Mechanical Engineering
Discover other professionals with similar experience
Engaged with clients seeking engineering and machinery solutions, providing tailored offers based on their needs.
Search for reliable information on individuals, companies and other entities that represent a risk of involvement in money laundering operations mainly in Brazil., Create and update profiles in the database of LexisNexis for the investigated entities. Profile information properly entered in English...
Sabina de Ingeniería SA
Serve customers interested in contracting engineering projects and buying machinery for the agricultural sector., Visit customers in their production plants to obtain the necessary data to offer the best equipment or project., Provide the best offer to the client according to their production needs.
