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Customer success and retention agent
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Competencies
Extensive experience managing customer relationships and improving satisfaction outcomes.
Implemented and optimized workflows for claims management, billing, and service delivery.
Led teams to adopt best practices, improve collaboration, and enhance team performance.
Provided clear, empathetic support to clients, leading to higher satisfaction and trust.
Handled claims and coverage details, verified information, and ensured compliance with procedures.
Education
Languages
Summary
Dedicated Customer Success Agent with 8+ years of experience improving client retention and satisfaction across healthcare and automotive sectors. Skilled in process improvement, team leadership, and empathetic communication.
Key Achievements
- Led customer success teams at Siigo SA, improving retention and satisfaction metrics.
- Streamlined coverage recertification and billing processes, reducing errors and enhancing service delivery.
- Managed claims and coordinated dispatches at Caliber Collision, ensuring timely case resolution and customer trust.
Experience
Customer success and retention agent
Customer service agent
Customer success agent and Team leader
Increased member satisfaction by delivering clear and comprehensive information on medical coverage and benefits., Reduced administrative errors and claim disputes through meticulous record accuracy., Improved customer retention by providing empathetic and solution-oriented support, building trust...
Customer success
Assigned and monitored claims, optimizing case handling and resolution., Organized and managed tow truck dispatches, ensuring timely response for customers., Verified information directly with insurance providers, ensuring process accuracy and building customer trust.