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Business development representative B2B-SaaS
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Competencies
Handled customer inquiries and technical support across various industries, consistently maintaining high satisfaction levels.
Engaged in B2B sales activities for SaaS products at Cloudtask, focusing on client onboarding and lead generation.
Supervised customer service teams at Teleperformance, coordinating tasks and ensuring quality service delivery.
Provided technical assistance for Spotify customers and supported SaaS product implementation and troubleshooting.
Conducted online English tutoring sessions, focusing on language skills development for ESL learners.
Education
Languages
Summary
Experienced professional specializing in customer support, sales prospecting, and team management across SaaS and telecom sectors. Adept at enhancing customer satisfaction and driving business growth.
Key Achievements
- Managed customer onboarding and sales prospecting for Cloudtask, supporting B2B SaaS growth.
- Provided technical support and issue resolution for Spotify users, enhancing customer satisfaction.
- Supervised customer service teams at Teleperformance, ensuring effective team performance and service quality.
Experience
Business development representative B2B-SaaS
Customer onboarding, Sales prospecting, Technical support
Customer service Specialist
Customer service for an energy provider in the United States B2C
Online English tutor ESL
Customer service advisor
E-mail customer service and technical support for Spotify, Issue resolution, Customer satisfaction
CALL CENTER SUPERVISOR
Manage customer service teams for an American-based telecommunications company (AT&T)