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Customer Service Specialist with 5+ years in client engagement and team support
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Competencies
Proven ability to handle diverse customer inquiries, ensuring high satisfaction and retention.
Experience in motivating and supporting teams to achieve operational goals.
Skilled in clear, empathetic communication across calls, emails, and chats.
Proficient in CRM systems and technology tools to streamline customer interactions.
Experience in patient care, medical record keeping, and inventory management in clinical settings.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service, team leadership, and healthcare support. Skilled in CRM, communication, and process optimization, seeking to leverage expertise in dynamic environments.
Key Achievements
- Led a team at The Office Gurus to improve student enrollment processes and retention rates.
- Enhanced customer satisfaction through effective communication and feedback analysis at MIRA GESTION.
- Supported ICU and ER patients, ensuring accurate adherence to medical protocols and inventory management.
Experience
Lead Agent
Take care of incoming calls of students in order to enroll them with admissions.. Provide feedbacks and updates to other agents.. Keep the team motivated.. Support the supervisor.. Manage a retention campaign.. Quality assurance duties.. Real time analyst duties.. Manage personnel and recruitment / hiring processes.. Payroll and deductions.. Daily operations / production reports through excel.
Customer Service Rep
Inbound and outbound calls, chats and email.. Customer satisfaction and feedback review.. Retail, dispatch, sales, and amazon experience.. Virtual assistance and executive assistance.. Appointment setter and patient care.
Take care of ER and ICU patients.. Keep track of doctors orders and treatments.. Keep track of inventory.. Daily patients reports.