Profesional con experiencia en atención al cliente, hotelería y soporte técnico, orientado a resolver problemas y brindar excelente servicio.
Proporcionó asistencia en hoteles, plataformas de envío y servicios telefónicos, garantizando satisfacción del cliente.
Manejando procesos de reserva, registro y control de información confidencial en entornos hoteleros.
Coordina envíos internos y externos, realizando rastreo y proporcionando actualizaciones a los clientes.
Resolvió problemas de internet, cable y telefonía, y explicó soluciones a clientes mediante soporte telefónico.
Hotel Intercontinental Managua
room service
Hotel Intercontinental Managua
Waiter to vip floor, Barista specialist making types of coffee, Bartender making some kind of drinks
Hotel Intercontinental Managua
Front desk, check in and check out, Manage personal and confidential information, take payments, assign rooms
Same Day Air Global
Taking order, Ship packages from one company to another by land or air within the territory of the United States, Tracking the package all the way and provide update, Provide ETA all the time to the customer
High -School
English Course
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Procesó pagos, gestionó información personal y realizó tareas administrativas en el sector hotelero.
Foundever Nicaragua
Customer service providing information about the customer’s account, Billing – discuss billing cycle with the customer and changes in their future bill if they promo is about to expire – process payment, Tech support – giving solution about issues about internet, cable service, phone services and emails using the basic troubleshooting
