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Edwin
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Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en Technical Support.
Experiencia demostrada en Chat & Phone Support.
Experiencia demostrada en Billing & Account Management.
Experiencia demostrada en Order Processing.
Education
Languages
Summary
Perfil profesional
Experience
Chat Agent
Provided customer service and account information through chat.. Assisted customers with billing questions, account issues, and promotional changes.. Provided technical support for internet, cable, and phone services using basic troubleshooting.. Documented customer interactions and followed established procedures.. Maintained professional communication while handling multiple customer requests.
Voice Agent
Provided customer service and account support by phone.. Assisted customers with billing inquiries, billing cycles, promotions, and payment-related questions.. Provided technical support for internet, cable, and telephone services.. Performed basic troubleshooting and guided customers through solutions.. Handled confidential customer information responsibly.
Order Taker
Processed domestic shipping orders by land and air within the United States.. Tracked packages and provided shipment updates and ETA information.. Maintained clear and professional communication with customers.
Receptionist
Assisted guests with check-in and check-out procedures.. Managed customer information and confidential documentation.. Processed payments, assigned rooms, and handled guest requests.
Waiter / Barista / Bartender
Provided customer service to hotel guests, including VIP guests.. Prepared coffee and beverages and handled customer requests professionally.. Worked effectively in a fast-paced hospitality environment.
Internship
Assisted with hotel operations and guest services while supporting the team in providing quality customer service.