This is my profileContact via CazVidEdwin
Customer Service Professional with over 5 years in BPO and client support
Contact
Santa Ana, Santa Ana Department, El Salvador
Available on CazVid
Competencies
Customer ServiceExpert
Exceptional ability to resolve client issues efficiently, ensuring high customer satisfaction.
CRM Systems (Zendesk, Salesforce)Advanced
Skilled in managing customer interactions and data within CRM platforms to optimize support workflows.
Communication SkillsExpert
Fluent in English and Spanish, facilitating clear and effective communication with diverse clients.
Technology ProficiencyAdvanced
Proficient in Microsoft 365, Google Workspace, Slack, and Genesys to support remote collaboration.
Education
Bachillerato General
Complejo Educativo Presbítero Rafael
Completed 2016
Languages
EnglishC1
Spanish
Summary
Dedicated customer service professional with over 5 years in BPO and client support roles. Skilled in CRM tools, communication, and problem resolution, committed to delivering exceptional service in fast-paced environments.
Key Achievements
- Consistently delivered high-quality customer service across multiple companies, enhancing customer satisfaction.
- Proficient in utilizing Zendesk, Salesforce, and Genesys to streamline support operations.
- Bilingual support experience, improving communication with diverse client bases.
- Adapted quickly to temporary roles, maintaining performance standards in dynamic environments.
- Contributed to team efficiency through effective use of collaboration tools like Slack and Microsoft 365.
Experience
Customer Service Representative
Blackhawk Support Services
Customer Service Representative
Telus International
Sales representative (Temporary)
Color Moda (Hasgal S.A de C.V)
Customer Service Rep. (Temporary)
Ubiquity Global Services
Customer Service Representative
Getcom International (Concentrix)
Customer Service Representative
Blackhawk Support Services El Salvador
2023 - 2024
Customer Service Representative
Telus Digital El Salvador
2022 - 2023
Customer Service Representative
Ubiquity Global Services El Salvador
2025 - Present
Bilingual Customer Service Representative
Fundación de Valores Laborales (FUNVAL, Guatemala)
2022 - 2023
Skills
Customer ServiceCRM Systems (Zendesk, Salesforce)Communication SkillsTechnology Proficiency
Published on CazVid - Jun 12, 2026